Terms And Conditions

Welcome to Kent MSK Clinic.  MSK PROFESSIONALS LIMITED also trading as Kent MSK Clinic and London MSK Clinic is a company registered in England and Wales with company number 09082923. Our registered address is Fort Pitt House, New Road, Rochester, England, ME1 1DX. 

By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. 

1. General 

1.1 These terms and conditions govern your use of our website and services across all our clinic locations in the UK. By using our website, you accept these terms in full. If you disagree with any part of these terms, please do not use our website. 

2. Services 

2.1 Kent MSK Clinic provides musculoskeletal (MSK) healthcare services, including consultations, treatments, and follow-up care, at multiple clinic locations across the UK. The locations are displayed in our contact us page. Any other location that may advertise our services and has not been mentioned in our official websites, may not 

2.2 All services are subject to availability and may be modified or discontinued at any time without notice. 

3. Appointments and Cancellations 

3.1 Appointments can be booked online, by phone, or in person at any of our clinic locations. 

3.2 If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee. 

4. Payments 

4.1 Payment for services must be made at the time of your appointment unless otherwise agreed. 

4.2 We accept various payment methods, including credit/debit cards and online payments. 

5. Privacy and Data Protection 

5.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data. 

6. Liability 

6.1 Kent MSK Clinic will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. 

6.2 We do not warrant that our website will be uninterrupted or error-free. 

7. Intellectual Property 

7.1 All content on our website, including text, graphics, logos, and images, is the property of Kent MSK Clinic and is protected by copyright and other intellectual property laws. 

7.2 You may not reproduce, distribute, or use any content from our website without our prior written consent. 

8. Governing Law 

8.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. 

8.2 Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. 

9. Patient Responsibilities 

9.1 Patients are expected to provide accurate and complete information about their health, medical history, and any medications they are taking. 

9.2 Patients should follow the treatment plan or aftercare process and attend all scheduled appointments. 

9.3 Patients are responsible for informing Kent MSK of any changes in their condition or any adverse reactions to treatment. 

9.4 Patients should respect the privacy and confidentiality of other patients and staff. 

9.5 Patients are expected to treat clinic staff and other patients with courtesy and respect. 

10. Accessibility 

10.1 Kent MSK Clinic is committed to making our website accessible to as many people as possible. We aim to comply with all applicable accessibility standards. 

11. Feedback and Complaints 

11.1 We welcome feedback on our services. If you have any complaints or suggestions, please contact us through the provided channels on our website or send an email to info@kentmskclinic.co.uk 

12. Medical Disclaimer 

12.1 The information provided on our website is for general informational purposes only and is not intended as medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. 

13. Emergency Situations 

13.1 Our services are not intended for emergency situations. In case of a medical emergency, please call 999 or go to the nearest emergency department. 

14. Changes to Terms and Conditions 

14.1 We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our website will constitute acceptance of the revised terms.