Privacy Policy

We are Kent MSK Clinic, a company incorporated in England and Wales. MSK PROFESSIONALS LIMITED also trading as Kent MSK Clinic and London MSK Clinic is a company registered in England and Wales with company number 09082923. Our registered address is Fort Pitt House, New Road, Rochester, England, ME1 1DX. 

This Privacy Policy and Cookie Policy is related to Kent MSK Clinic. We are committed to ensuring your privacy is protected. We will continue to comply with the provisions of the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR). This privacy policy (together with our website terms and conditions and cookie policy) sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting our website at [Your Website URL] (the “website”), you are accepting and consenting to the practices in this privacy policy. If you do not consent, please do not submit any personal data to us. 

What Information Does Kent MSK Clinic Collect and How Will We Use It? 

Information You Give to Kent MSK Clinic: 

• You may give us information about you by completing our enquiry form on the website, requesting marketing information, or emailing us your medical history and questions. This information may include your name, email address, address/location, and phone number. 

• We will retain this information while corresponding with you or providing services to you or a patient you represent. We will retain this information for a period of 10 years or as long as legally required. 

Information Kent MSK Clinic Collects About You: 

• We may collect technical information, including the internet protocol (IP) address used to connect your computer to the internet, information about your visit, full uniform resource locator (URL), products you viewed and searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page, and any phone numbers used to call Kent MSK Clinic. 

• We will retain this information for two years or as long as legally required. 

Information We Receive from Other Sources: 

• This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address, and phone number. 

• We will retain this information for a period of 10 years or as long as legally required. 

Use of the Information 

Kent MSK Clinic may use the information we receive or collect about you to: 

• Fulfil any obligations under any contracts we have entered with you or with a patient you represent, and to provide you or the relevant patient with information or services you or the patient has requested. 

• Send you newsletters or marketing information if you have consented for us to do so. 

• Monitor website usage and provide statistics to third parties for the purpose of improving and developing the website and the services we provide via the website. 

Kent MSK Clinic processes personal information for certain legitimate business purposes, which include some of the following: 

• Enhancing, modifying, personalising, or otherwise improving the website, its services, or communications. 

• Identifying and preventing fraud. 

• Enhancing the security of the Kent MSK Clinic network and information system. 

• Better understanding how people interact with Kent MSK Clinic. 

• Administering the website and carrying out data analysis, troubleshooting, and testing. 

Where we are processing data obtained via the website, having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. 

We will not share, sell, or distribute any of the information you provide to us without your prior consent, unless required to do so by law. 

Disclosure of Your Information 

We may share your non-medical personal information with any member of the Kent MSK Clinic group, as defined under the Companies Act 2006. Personal data provided to Kent MSK Clinic via its website will be processed in accordance with the Kent MSK Clinic privacy policy. 

Your Rights in Respect of Your Data 

If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes, please contact us via email at [Your Email Address] or phone. 

If you wish to access or rectify the information we hold about you, or request that such information be sent directly to another data controller, please contact us by email at [Your Email Address] or phone. We shall process your request to access your information within one month of receipt. We will process your requests free of charge. 

If you have any complaints about our use of personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction, such as the Information Commissioner’s Office (ICO) [ICO Website URL].